What is web accessibility?

Web accessibility ensures that those with disabilities are able to navigate and interact with our website in a way that is convenient and comfortable for them. This includes menu navigation tabbing, video transcripts and captions, contrasting, and much more.

What are’s standards for web accessibility?

We are in the process of adhering to government-regulated compliance standards: Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) 2.0, level A and AA guidelines. These guidelines are developed with individuals and organizations all over the world to ensure a single shared standard for web accessibility.

This is an ongoing course of action for us and our standards will continue to evolve alongside changes to Web Content Accessibility Guidelines as well as developments in technology.

How do I send feedback about accessibility?

We want to hear about your experience and how we can improve. If you have questions or wish to provide feedback, our Customer Service Centre is open:

Day Hours
Monday – Friday 9am to 7pm EST
Saturday 10am to 6pm EST
Sunday 10am to 6pm EST

For more information

• You can call our help line:

  • 1-888-90-WORKS (888.909.6757)
• You can send us an email about your accessibility experience:

If you require an alternative format, Customer Service will provide one to you upon request.

Head Office Contact Information:
Greenworks Tools Canada Inc.
67 Toll Road | Holland Landing ON L9N1H2

Questions? Concerns?
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