Important Notes:
Transportation Costs: The cost of transporting or shipping a Greenworks unit to and from an Authorized Service Provider is the customer’s responsibility and is not covered under warranty.
Battery and Charger Requirement: Please bring the battery(ies) and charger(s) used with your Greenworks product when visiting an Authorized Service Provider. These are necessary for diagnostic testing.
Proof of Warranty: Customers must present either proof of purchase or a valid warranty form issued by the Greenworks Customer Service Team upon arrival at an Authorized Service Provider for warranty service.
Non-Serviceable Items: The following items are not eligible for service through Authorized Service Providers:
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AC Products
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24V Products
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Chainsaws
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Pole Saws
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String Trimmers
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Edgers
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Hedge Trimmers
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Pole Hedge Trimmers
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Blowers
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Snow Shovels
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Earth Augers
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Power Tools
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Garden Carts
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Vacuums
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Robotic Vacuums
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Trolling Motors
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Pressure Washers
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Backpack Sprayers
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Stand-Alone Powerheads
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Dethatchers
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Cultivators/Tillers
If you are having issues with any products in the above list, please contact our Customer Success Team @ 1-888-909-6757
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