Thank you, Mike S, for taking the time to share your experience with your 60V Snow Thrower. We are sorry to hear that the unit has begun operating intermittently after such limited usage.
We understand how frustrating it can be to encounter performance concerns outside of the warranty period, especially when you are willing to move forward with repairs at your own expense. At this time, part P/N (R0201804-00) is not listed for direct purchase on the Greenworks Tools website, as certain internal electrical components are only made available through our authorized service network to ensure proper diagnosis and installation.
We also appreciate your feedback regarding the distance to the nearest authorized service center from Calgary, Alberta. Accessibility to both parts and service is important, and your comments regarding service support in your region will be shared internally with the appropriate teams for review as we continue to evaluate opportunities to expand support coverage.
In the meantime, our support team would still like the opportunity to review your case to determine what options may be available to assist you with repair. Please be advised that someone from our team will reach out to seek more information. If you are unable to locate our email (please check spam folders), you may also contact us via Chat at www.greenworkstools.ca or by calling 1-888-909-6757 (1-888-90WORKS).
We appreciate you bringing this to our attention.
