Replacement Bump Knob & Spool Cover for Select String Trimmers

Thank you for your feedback. We are sorry to hear you have had difficulty locating a replacement spool head for model 2101000. At this time, availability can vary by part number and production cycle, so if the specific spool head is not currently listed on our website, it may not be actively stocked for direct purchase. We recommend using the “Notify Me” option on the tools or parts page so you can be alerted immediately when it becomes available again.
In the meantime, our team will also review your request and reach out directly to help confirm compatibility and identify any suitable alternative spool head options for your model. Please be sure to check your junk or spam folder, as our email may occasionally be filtered there. If you have not received a response, you can also contact Greenworks support via chat or by phone at 1-888-909-6757 for further assistance.

We are sorry for the frustration you have experienced while trying to connect with Greenworks support. To clarify, the Greenworks customer support line at 1-888-909-6757 is active and remains the correct number for assistance. If you were unable to get through, it may be due to temporary high call volume or calling outside of normal business hours. If phone support is busy, we recommend trying the chat option through the official Greenworks Tools website for quicker access to a representative. We do not want you left without support, and we will be reaching out to you directly to help resolve your concern. If you do not see our message, please check your spam or junk folder, as emails can sometimes be filtered there. If you do not receive our outreach after checking those folders, please contact Greenworks support at 1-888-909-6757 or via live chat through the official Greenworks Tools website for further assistance.