Ensemble de goulotte à neige

Hello Fp12345,
Thank you for your feedback. We understand your frustration. Having to replace the chute assembly when only the control cables are damaged is not ideal. We also recognize that being located in Whitehorse can make service options more limited.
We will be reaching out to you directly to gather details regarding your experience. We appreciate the opportunity to assist you. Please check your inbox, including your junk or spam folder, for further correspondence. If you are unable to locate our email, please reach out with any questions or concerns directly via chat or call 1-888-909-6757 (1-888-90WORKS). Thank you for choosing Greenworks Tools!

Hi Acerock. Thank you for your feedback. Please note that products purchased through liquidation centers are not eligible for warranty coverage. To ensure you qualify for warranty coverage, it is important to purchase directly from us or from one of our authorized retailers. Should you require assistance with issues that are not covered under warranty, we recommend visiting an authorized service location for repairs at your own expense. Using an authorized service center is important, as these are the only locations approved to perform repairs and distribute genuine replacement parts. For more information on Authorized Dealers, please visit: https://greenworkstools.ca/pages/contact-us. Thank you for your understanding and we hope this helped!”